Here at Paint With Diamonds, your satisfaction is paramount. You can return your purchase for a refund or exchange within a 30-day window. If the 30 days have elapsed, we’re sorry, but we can no longer offer a refund or exchange. Items eligible for return must be unused, in the exact condition you received them, and returned in their original packaging. Please remember, returns do not apply to perishable goods like food and flowers, nor to intimate or sanitary items, hazardous materials, or flammable liquids or gases.

Refunds & Processing

As soon as we receive and inspect your returned item, we’ll shoot you an email to confirm its arrival. We’ll also let you know whether your refund has been approved or not. If it’s a yes, expect to see the refund processed swiftly, and a credit will automatically be applied to your credit card or original payment method within a few days.

Haven’t Seen Your Refund?

If your refund seems to be taking its time, here’s what you can do: Start by checking your bank account again. If there’s no sign of it, don’t worry, just email us at [email protected]

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If your item arrives damaged or just isn’t right, let us help you get a replacement. Just shoot us an email at [email protected]

Returning Your Purchase

To return your product, email our support team at [email protected]. Keep in mind, you’ll need to cover the shipping costs yourself, which are non-refundable. If you’re expecting a refund, the shipping costs will be deducted from it. If you’re sending back something valuable, consider using a trackable service or purchasing insurance, as we can’t guarantee receipt of your item.
Need help?

Contact us at [email protected] for questions related to refunds and returns.