Shipping Policy

Art Crafted with Patience

Each Diamond Painting kit is custom-made when you place your order, requiring our talented artists 3-6 business days to complete the process with care and precision. Once your kit is ready, we’ll dispatch it promptly via our trusted shipping partners. You’ll also receive a tracking number via email as soon as it’s on its way to you. Our shipping policy is designed to ensure your kit reaches you in a timely manner, though delivery times may vary based on your location.

When can I expect my order to leave the warehouse?

Your order will embark on its journey after a brief staging period, necessitated by current supply chain hiccups linked to COVID-19. Typically, it will take an extra week or two beyond the usual processing time before it leaves our warehouse.

What’s the estimated delivery time for my items?

Depending on where you reside on this vast globe, and the whims of shipping routes, your treasures will arrive between 10 to 30 business days from the time they leave our care. The route from China to your location unfolds across seas and skies, charting a course through time and space.

All orders are shipped with a tracking number and you will receive your tracking number by email as soon as it’s available.

Delivery time estimates are shown below:

United States Of America: 10-20 days
Canada, Australia, United Kingdom: 10-20 days
Europe: 10 -25 days
Rest of world: 10-30 days

From the day you made your order, the Time frame = Processing time + Shipping time.

Are the provided shipping and delivery schedules reliable?

While we aim to meet the shipping and transit times we quote, these are estimates and not set in stone. The unpredictability of current global logistics means there might be some variability.

Do you offer international shipping?

Yes, we cast a wide net! Our shipping routes span continents, making sure our kits can reach you whether you’re nestled in the bustling streets of Paris or perched in the quiet mountains of Nepal.

Order Cancellation Information

If your order hasn’t left the warehouse yet, we’re happy to offer a full refund—no hassles.

We understand the delays caused by COVID-19 can be a pain, but rest assured, you have complete freedom to cancel any unshipped orders. Thanks so much for sticking with us through this!

To cancel, simply email [email protected]. We’ll get back to you within 24-48 hours.

My package shows as delivered, but I haven’t received it. What steps should I take?

If the tracking declares ‘delivered’ but your item is nowhere to be seen, first, check with neighbors or your local post office. If there’s still no sign of your package, reach out to us at [email protected], and we’ll help unravel the mystery.

We understand how precious your delivery is, and our shipping policy ensures we’re here to assist you every step of the way.

Please note that these estimates can be increased due to the effects of COVID-19.

PLEASE STAY SAFE, STAY STRONG!